My client, Robert Schickler, President of Brunswick Automotive Professionals, Inc. wrote this paper regarding assisting employee success.
A manager’s job is 100 times easier and more rewarding when his or her employees are performing like a well-oiled machine. But when that machine runs slowly or breaks down, a manager’s job becomes exponentially harder.
1. Clarify, clarify, clarify
It’s hard to get things done when people don’t understand their roles, responsibilities or exactly what’s expected of them.
Too often, supervisors assume their employees understand what needs to be done. Or, they fear they’ll insult an employee’s intelligence by stating what seems obvious to them.
Don’t underestimate the importance of making certain that everyone is on the same page. Clearly communicating roles and duties is never a wasted effort.
2. Establish clear expectations
Goals are an important part of clarifying. They help employees focus on what’s important and provide incentives to find more efficient ways to get work done.
The only way to improve the way you’re doing things is to set clear, measurable goals and constantly monitor your success in those areas.
3. Don’t micromanage entrepreneurial-minded employees. But do monitor them
Entrepreneurial-minded employees—those who take initiative and do an effective job without much direction from managers—are often great employees.
But just because you feel like you can let them loose with a project doesn’t mean they don’t need management. In fact, when you empower employees in this way, monitoring becomes even more important. You may be concerned they’ll think you’re micromanaging them. Don’t be. When done right, monitoring doesn’t have to feel like micromanaging. Use this check-in as an opportunity to recognize effective behavior and get their feedback.
4. Encourage employees to share bad news with you
How? Don’t shoot the messenger!
If there’s a problem, mistake or delay, employees may be hesitant to inform you. They may fear your reaction or think they’ll look incompetent. That’s why it’s important to react correctly to bad news. Strive to be constructive, not punishing. Express appreciation for the accurate information, no matter how negative it may be. Respond quickly to the problem with specific actions.
5. Solve problems quickly, but not too quickly
Don’t waste time when dealing with threats or problems. But be aware that jumping to solutions too quickly can end up causing more headaches.
Smart managers know when additional information or analysis is essential—and when it will only delay action without adding value. Before taking action, managers should always use a systematic, logical analysis to identify the cause of a problem.
6. Encourage informal and spontaneous interaction
Our employees’ informal relationships are key to getting things done. We know that the ability to connect with a colleague “in the moment” when you have a problem or new information is vital for effective execution. But in today’s high-tech world, it can be difficult to make these connections. Don’t let co-workers in departments go days just e-mailing back and forth. Facilitate informal gatherings to brainstorm and hash out problems.
7. Creating a winning team
We will hire the right team members based on the skills needed for each position with cost to match our payroll budget. We then have to determine which systems each employee will be involved with. Define clear objectives and create standards to measure employee success and identify development needs. This process ultimately creates specific job descriptions that can help us hire the right person for the job.
Recruiting,hiring,developing and empowering the right team members for our business is one of the most critical tasks for us to achieve. This will make our company special and we will be able to motivate our team to provide the same level of customer service each and every time.
PLANNING FOR LONG TERM SUCCESS
1. Align our business for profit
The first step we have to master is to understand our ideal business model. Our needed sales,margins,fixed costs to make our desired profit and to keep our business healthy
2. Drive Sales.
High car count alone won’t take us where we want to go. We have to maximize the value of every customer visit. Not by selling things customers don’t want or need, but by capturing every service dollar by being the one shop people trust to keep their vehicles safe and reliable.
3. Customer is King.
Customer satisfaction is what we are striving to reach. The goal we set to achieve has no final level. We must always reach further and further until each and every customer says to us that they never experienced such exceptional service and then we have to take it one step further
We know for a business to survive and grow we have to completely change the status quo. “What got us here won’t keep us here.” Our job is to create order with systems and procedures to create predictable quality, high production, and a consistent wonderful customer experience.