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Aug 31
2010
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Who is Watching the Controller?Posted by: Kevin Campbell in Untagged |
A recent article in The Wall Street Journal ("When You're Most Vulnerable to Fraud" by Rob Johnson) told the stories of two small businesses that were victims of employee fraud. One was a $10 million manufacturing concern in Salem, Va whose chief operating officer pocketed over $300,000 that was supposed to go to the IRS to cover payroll taxes. The other was a $6 million videoconferencing company in Memphis, TN that was the victim of a bookkeeper who stole over $260,000 in the form of bogus bonuses and commissions. In both cases, the business owners were experiencing rapid growth with record sales at the time of the fraud. As the article points out, small business owners are at the most vulnerable to employee fraud when times are great and they have less time to focus on the company's finances and administration, oftentimes relying on one key individual for these tasks.
In his book, The Danger Zone, Lost in the Growth Transition, Jerry Mills, founder and chief executive officer of B2B CFO Partners, devotes two chapters to the problem of employee fraud, describing many instances of employee theft that he has dealt with over the years. Most of these cases were aided by the business owner unintentionally placing the employees in a position to steal from the company due to concentration of duties and a lot of trust put in one person.
Embezzlement is a big problem for small business. The Association of Certified Examiners (AFCE) reports that 31% of all business frauds nationally were in companies wih fewer than 100 employees with another 23% happening in companies with under 999 employees. Additionally, the losses tend to be larger in small companies ($150,000) than in large($84,000), more than likely due to less formal financial controls.
So what can a small business do to mitigate the chances of employee fraud? While there is no "silver bullet" to completely eliminate the chances of fraud, there are ways to prepare a strategy to help reduce or minimize fraud in a company. The AFCE offers the following tips:
- If you're delegating responsibility for accounts receivable and accounts payable, don't put the same person in charge of both, even if that means you have to hire and additional employee.
- Be aware of employees who are involved with your coampny's finances and never take time off. Embezzlers rarely take vacations for fear their theft will be discovered by someone filling in.
- One common internal fraud is kickback's involving vendors, so stay alert to unusually close relationships between employees responsible for finances and suppliers and customers.
- Be the first person to open your monthly business bank statements. Even if you don't have time to examine them closely, your attention sends a strong message. When reviewing your bank statements, take a look at the actual canceled checks to confirm where the money actually went.
- Look at receipts for deposits of both federal and state taxes.
- Maintain an open-door policy that encourages employees who have suspicions about misappropriations or questionable spending to tell you in confidence.
Additionally, I would recommend small businesses to have a seasoned senior-level executive watch over the shoulder of their controller or other employees responsible for the company's finances. This person should visit the business at least once per month to look into the computer system and look at the details of the financial statements and just walk around the building or plant to see what is happening with the company. The business owner should meet regularly with this person to receive input as to what is happening with the business. The accounting and other staff should be told that this professional is looking over things on a regular basis. This should help reduce the temptation to steal.
Finally, the business owner should be a positive role model, setting the tone for integrity, trust, ethical behavior and equitable management. Business owners should not give their employees an excuse to be dishonest or unethical because they perceive the owner acts that way by taking company cash without proper documentation. Owners that operate under the adage that "This is my company and my money, and I will use it as I see fit" may find themselves in a situation where the old saying of "perception is reality" comes true. Business owners should not want a negative perception to become reality and should set the right example and be the leaders that people can look up to and respect at all times.


